Privacy policy

Privacy Policy

Harper & Co. Aesthetics is committed to protecting your privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we therefore treat personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements.

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.

Under the EU General Data Protection Regulation (GDPR) we are required by law to gain informed consent to collect and process data about our customers. This privacy notice states the legal basis for Harper & Co. Aesthetics to hold and use information about you and explains how we use any personal information we collect about you when you become a client/customer of Harper & Co Aesthetics. We collect and use information about you on the legal basis that doing so is within the purpose of our legitimate interests which do not affect your interests and rights and we comply with data protection laws.

If you have any queries or comments please contact via harperandcoclinic@gmail.com

What information do we collect about you?

As a client of Harper & Co Aesthetics we store the below data:

First Name
Surname
Date of Birth
Address
Telephone number (landline and/or mobile)
Email address
Facebook account (if you choose to communicate via Facebook Messenger)
Instagram account (if you choose to communicate via Instagram)
The reason you have chosen to have treatment
Medical history
Current list of medication/s
Treatment plan
Consent forms
Pre-treatment photographs
Post treatment photographs

The reason for collection and processing of this data

We need to collect and record information about you to provide the right kind of service to meet your needs. Appropriate collection and sharing of information is an essential part of the provision of your safe and effective treatment. You could be put at risk if we do not have relevant, accurate and up to date information about you. At each consultation we will ask you to update any changes to your personal details or medical history. We will need to take before and after photos of your treatments for insurance purposes. These photos will be stored securely on password protected cloud storage and we will have sole access to those pictures.

How do we use the information about you, and how is it stored?

We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.

Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.

When receiving treatment from Harper & Co Aesthetics, the above information is stored using password protected cloud storage. The pre and post photographs are taken using a digital phone camera, then transferred onto a password protected cloud storage account. The pictures are then deleted from the camera.

Your information may need to be shared with other professionals involved in the provision of care. Information will only be shared if there is a genuine need for it to be, such as post treatment complications or advice on the best course of treatment for you. Information shared with other health professionals will be done so in a secure manner.

We store user input data sent through the contact and booking forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Also, third party services may collect information about website visitors. We currently use Google Analytics on this website. The information collected by our contact and booking forms is sent as email messages to those that require access.

Your information may be shared with:

Pharmacy for creation and processing of prescriptions
GP, following your consent and/or in an emergency situation
Other medical specialists for advice and discussion where required to provide you with the best possible treatment.

When undergoing treatment using Botulinum Toxin, in order to obtain these prescription only medications we are required to take your name, address and date of birth and also share these details with the pharmacies we use. You have a right to object to the processing and sharing of your data, but we have the right to refuse to treat you if this impacts your safety.

Insurance

We are full insured by Cosmetic Insure insurance. In the event of a claim being made we would pass on to Cosmetic Insure your contact details including: name, address, phone number and an email address, plus details of the treatment under investigation, with supporting notes and photographs.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your information, please contact us. Out contact details are listed at the top of this page. If you do request data that we keep on you, it may take up to one month to provide it. We want to make sure that your personal information is accurate and up to date. Please ask us to correct or remove any information you think is incorrect.

The right to request erasure (also known as the right to be forgotten), and how long we keep information about you.

You have the right to ask for the deletion or removal of personal information when there is no compelling reason for it to be kept but, if the purpose for which the information was collected still exist, Harper & Co. Aesthetics will be entitled to keep the information. Any request for erasure should be sent to Harper & Co Aesthetics.

We are required to retain your medical records for a minimum of 10 years, and these will be reviewed prior to deletion.

Contacting you regarding your treatment.

When contacting you regarding your treatment we may use SMS, phone, email, Instagram, WhatsApp, or iMessage.

Contacting you for marketing purposes, and consent for marketing contact

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

Our Site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

You can block cookies by activating the setting on your browse that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Your rights

You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments may be impaired.

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes but we will only do so if you have opted in to receive such communication. In any event, if you wish to stop receiving some or all marketing communications from us, you can let us know by email.

Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these website, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The right to complain

If you are concerned about the way Harper & Co. Aesthetics deals with your personal information you have the right to complain to the Information Commissioner’s Office. You can contact them through https://ico.org.uk

Change to this notice

This Privacy Policy was last updated on 25 May 2025. We review this notice from time to time and updates will be put on our website.